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Which programmes can I watch on Sky Multiroom?
Your Sky Multiroom service mirrors your main subscription. You can watch channels that are part of your subscription package, and record them if you have a Sky+ or Sky+HD box. Those programmes you purchase individually, such as Sky Box Office movies, sports matches and events, are only able to be viewed on the box they were booked on and will be billed individually. To receive your HD subscription channels in another room, you’ll need another Sky+HD box and HD Pack subscription.
How do I order Sky Multiroom as part of an upgrade as an existing Sky customer?
Sky deals are easy to order online, using the link to Sky Shop below. As part of the installation, the Sky engineer will relocate your current Sky box within your home when they install your new one. Please note that the additional box will have to be connected to a working telephone line - this is to verify that all the boxes are being used at the same address.
Are services such as Sky Active, and Sky Anytime available with Sky Multiroom?
Yes, although Sky Anytime is only available with Sky+/Sky+HD boxes and subscriptions.
How long does a Sky Multiroom subscription last?
A Sky Multiroom subscription is subject to a minimum 12-month contract, whether you start with a Multiroom subscription when you get Sky for the first time, or add a Multiroom subscription and additional Sky boxes to your existing Sky package. During the initial 12 months of your contract, you can upgrade your equipment and/or channels package whenever you want.
Sky Box Office movies and events can only be viewed on the box they were booked on and will be billed individually.
All the Sky boxes in your home must be connected to a working telephone line.
Does Sky Multiroom affect my Sky Talk or Sky Broadband subscription?
No, Sky Multiroom will have no effect on your Sky Talk or Sky Broadband subscription..
How do Sky know if I have both Digiboxes connected to my phone line?
Sky can send a signal via satellite to tell each Digibox to "phone home". Sky's computer can see the phone number and the serial number of each Digibox. (If your phone number is normally withheld you must enter the 1470 prefix in the menu of each Digibox!)
Why does Sky insist that I have both Digiboxes connected to my phone line?
It is to stop you from lending your Digibox and mirror card to someone else who ought to be paying the full subscription.
How often do Sky check this?
Nobody knows for certain but my guess is: about once a month.
I can't fit an extension phone socket. The master socket is too far away. Is there a wireless solution?
Do a search for "Wireless phoneline extension". There's is a kit which plugs into the mains socket and sends the phone connection through your 230 volt house wiring.
So can I take my Digibox and card on holiday without Sky finding out?
Only if it doesn't coincide with Sky's monthly (?) check. If they find your Digibox is not connected, they will send you a warning letter. If they find it's not connected a second time, they'll probably invoice you for TWO full subscriptions, backdated to the day you signed the contract.
Is there any workaround?
Only a very long phone extension lead!
However, it may be feasible for you to leave both Digiboxes connected at home and take a different Digibox on holiday with one of your viewing cards. You would then be able to watch only the non-premium channels.
There is, of course, a good argument for NOT leaving anything plugged in while you are away from home. The Fire Brigade and the Police recommend unplugging everything, on the grounds of safety. Unfortunately, Sky's lawyers would probably eat you for breakfast.
Where do I put the new card?
If you are (for example) upgrading a standard Digibox to Sky+ at the same time then your existing card MUST be activated in the NEW Digibox and the multiroom card MUST be put in the existing Digibox. If you do it any other way, the Sky computer system gets confused!
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